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Support

The staff at Bright Rubber has years of experience in the rubber industry. Based on this expertise , we can help you understand what you need for your specific application. The resources below will help you gain more knowledge about rubber and its many uses.

  • Woiry-free after-sales

  • Global Service

  • Special Reception

Service Commitment

  • During The Warranty period, The Repair Of The Product Is Free Of Charge. Warranty Period: One year
  • Products Returned To The Factory For Maintenance Beyond The Warranty Period, The Customer Shall Bear The Corresponding Cost Of Accessories, Round-Trip Freight, Customs Clearance And Tax Declaration.
  • Lifetime Technical Support Is Available For The Products Sold.
  • After Receiving The Maintenance Request Or Technical Consultation, The Customer Service Staff Will Reply Within 24 hours On Working Days, And Give A Solution Within 48 Hours.
samantha@bright-dg.com

Contact After-Sales Service

We Are Constantly Looking For Ways To Improve Our Products And Serve Our Customers Better. Please Contact Us If You Have Any Questions About Our Service, Or lf You Would Like To Give Us Any Feedback.

Frequently Asked Questions About Rubber Parts

Capabilities/Quality
Technical / Industry

  • How long does it take to prepare a sample?

    The sample production time is within one week. First of all, our customer service staff must accurately know the customer's needs, including the size, thickness, material and density of the product. The relevant engineers will carry out 3D design, and after confirming the 3D drawings, the mold cost will be calculated, and the customer will confirm. After the cost is no problem, the factory can start sample production

  • What are the different types of materials available to Bright Rubber?

    We work with a number of different materials, including EPDM, neoprene, silicone, Damping glue, device lens cap, Electromagnetic shielding seals, Viton®, rigid and flexbile PVC, and various types of sponge rubber.

  • Do you have the ability to do rubber-to-metal bonding?

    Yes. Sizes of custom rubber-to-metal bonded parts we currently supply range from small - less than 1 inch in diameter - to very large - more than 1 foot overall length.

  • What is the lead time on a request for quote?

    The lead time for a quote for a molded rubber product is 5 to 7 business days. The lead time for an extruded rubber or die cut part is about 3 to 5 business days.

  • Can you use our existing tooling in your equipment?

    In some cases, yes. We may be able to use your existing tool depending on several factors, which include type, size and age of the mold. Please make sure to mention you have an existing tool when speaking to your Bright Rubber sales representative.

  • Can you use our existing tooling in your equipment?

    In some cases, yes. We may be able to use your existing tool depending on several factors, which include type, size and age of the mold. Please make sure to mention you have an existing tool when speaking to your Bright Rubber sales representative.

  • What are the different types of materials available to Bright Rubber?

    We work with a number of different materials, including EPDM, neoprene, silicone, Damping glue, device lens cap, Electromagnetic shielding seals, Viton®, rigid and flexbile PVC, and various types of sponge rubber.

  • Why does it take 4-6 weeks for tooling and samples?

    Tooling and sample lead time is 4-6 weeks because the tool must first be produced. There is a trial on a tool and most often there has to be a new tool made or a tweak made to the existing tooling. This might take a couple of times to get the correct part. Once the tool is ready, we then have to run the samples and get all of the supporting documentation prepared and ready to send to you for part approval.

  • Do you have the ability to do rubber-to-metal bonding?

    Yes. Sizes of custom rubber-to-metal bonded parts we currently supply range from small - less than 1 inch in diameter - to very large - more than 1 foot overall length.

  • What is the lead time on a request for quote?

    The lead time for a quote for a molded rubber product is 5 to 7 business days. The lead time for an extruded rubber or die cut part is about 3 to 5 business days.

Test Your Ideas, Print Your Prototype

The First Step Toward Providing New And Unique Rubber Parts ls To Fully Understand YourNeeds. We First Review All Your Product Requirements With You – The Materials Required, How The Product ls Used, Total Volume, Minimum Order Requirements, And More.OurExperts Will Take This Information And Provide Recommendations Based On Decades oflndustry Experience.

Prototyping A Product Allows You To:

  • – Gather More Accurate Requirements That Reduce Rework Later In The Development Cycle.
  • -Technically Understand The Problem By Examining A Functional Prototype So That YouCan ldentify And Address Both The Foreseen And Unforeseen Technical Challenges.
  • – Settle Conflicts Concerning Difference Of Opinions By Helping Your Team To Better Understand The Product.

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